Just about every computer repair shop talks about virus removal as part of their repertoire. That's nice, but inadequate. When viruses or other types of malware strike, their existence is not the problem - it's the cause of the problem. The Windows operating system (or less frequently MacOS) becomes damaged. Simply removing the virus(es) does nothing. The payload has already been delivered. It is necessary to determine the damage that has been caused and if possible reverse it. Often this cannot be done and the only feasible option is a wipe and reload of the operating system, which we can do with or without saving your important files. Many people have had viruses removed by a company and complained that their computer still was not working right. They were absolutely right to complain and now you know why. If you've been hit with malware, we will determine what it takes to get your computer working properly again. Just give us a call.